Accessibility Statement
Glacier River Partners, LLC (dba Highland Ranch)
Effective Date: November 20, 2025
Commitment to Accessible Hospitality
Highland Ranch values inclusion and strives to welcome all guests—regardless of ability—to experience Montana's wild beauty and hospitality. Our mission is to continuously improve both our physical property and website to better serve guests with disabilities.
Property Accessibility Features (2025)
- Accessible Lounge: The Highland Ranch lounge is wheelchair accessible, with barrier-free entry and accessible seating.
- Accommodations: Currently, our cabins/tents and restroom facilities are not ADA-compliant; accessible lodging and pathways are planned for completion by the 2026 season.
- Outdoor Areas: The riverbank, meadows, and most trails are not yet accessible to wheelchairs or guests with limited mobility.
- Service Animals: Service animals are always welcome in all accommodations and event spaces.
- Personalized Assistance: Our team is happy to provide personalized assistance (help with check-in, moving equipment, answering questions)—please let us know how we can help when booking.
Known Limitations and Ongoing Improvements
We acknowledge that certain property features may present accessibility challenges, including:
- No accessible parking or ramp-equipped entrances at this time
- Limited access to outdoor spaces for those with mobility impairments
- No portable ramps or alternative devices available yet (these are under consideration)
We are committed to:
- Adding ADA-compliant cabins/tents, ramps, accessible parking, and restroom facilities before peak season 2026
- Routinely evaluating our facilities and services for compliance with Montana and federal ADA laws
Website Accessibility & Future Upgrades
Highland Ranch is dedicated to delivering a website that's accessible to all. As of November 2025:
- Our site may not yet meet the latest WCAG or ADA standards for alt text, high-contrast visuals, or keyboard navigation
- We plan upgrades in 2026 to include alt text for all images, readable font choices, stronger color contrast, and options for screen readers and keyboard navigation
If you encounter any digital barriers, please contact us—we respond promptly and appreciate your help improving our guest experience.
How to Request Accessibility Assistance
Guests may request accessible accommodations or assistance by:
- Calling: 406-730-7998 (contact: Ian Grady)
- Emailing: team@highlandranch.com
- Using the contact form on our website
Please let us know your needs early, so we can make every possible effort to ensure a comfortable visit.
Feedback and Accessibility Contact
We welcome feedback about your experience and any accessibility barriers you encounter. Direct suggestions or complaints to:
Ian Grady
Phone: 406-730-7998
Email: team@highlandranch.com
All requests will be reviewed promptly and reported to Highland Ranch leadership for action.
Compliance and Future Commitment
We follow the requirements of the Americans with Disabilities Act (ADA), Montana's accessibility laws, and Web Content Accessibility Guidelines (WCAG). As standards evolve and our property improves, we remain committed to equal access for every guest.
Contact Information
Glacier River Partners, LLC (dba Highland Ranch)
2753 Helena Flats Rd
Kalispell, MT 59901
Phone: 406-730-7998
Email: team@highlandranch.com
Website: www.highlandranch.com
Highland Ranch is a place for everyone. Thank you for helping us serve our community better.
